Raves An Overview of Instaproofs

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Answers

Q: How much does Instaproofs cost?

A: There is an 8% - 15% service fee on all orders placed through your Instaproofs storefront, based on the highest priced item that was ordered. The fee breakdown is as follows:


Highest Priced Item Service Fee for Order
$0.00 - $200.00 15.0%
$200.00 - $499.99 13.0%
$500.00 - $749.99 12.0%
$750.00 - $999.99 11.0%
$1,000.00 - $1,499.99 10.0%
$1,500.00 - $1,999.99 9.0%
$2,000.00 - $10,000.00 8.0%

Q: Are there any 'hidden costs' that I should be aware of?

A: No; the service fee described above is the only fee for using Instaproofs.

Q: Does Instaproofs develop the photographs?

A: No, the photographer is responsible for developing his or her own photographs. Instaproofs will provide the order details once an order has been placed, and then the photographer is responsible for the fulfillment of the order.

Q: How do I know when an order has been placed?

A: Photographers receive an email instantly letting them know that an order has been placed, and the order details are available online.

Q: Is there a maximum number of images that can be uploaded?

A: Not at this time. You may upload as many images as you would like, but be aware that uploading too many images may cause a problem for your customers looking for a particular shot. Upload your best work, plus some others that you believe that people may be interested in buying.

Q: How long do Events stay online?

A: Events stay online for up to 9 months. Individual photographers may set the limit to something smaller if they would like to, or may extend the limit to 12 months for a small fee.

Q: What type of payment method is accepted by Instaproofs?

A: We accept Visa, MasterCard, Discover, and American Express on our storefronts.

Q: Is collected credit card information secure?

A: Yes. When a person presses the checkout button, all payment information is sent directly to processing through a secure connection. Credit card numbers are never stored on Instaproofs' servers. By not storing the credit card information, and by using a secure connection to transfer the data, we have eliminated the means in which others might try to exploit this information.

Q: Are all orders conducted in USD$?

A: Yes, currently all money transactions are made in USD$.

Q: If Instaproofs charges the credit cards, how does the photographer get paid?

A: Twice each month checks are sent to photographers that have fulfilled orders (and marked them 'Shipped') within the last payment period. Payments can be made to you through PayPal, direct deposit, or a paper check.

Q: When is the photographer paid?

A: For photographers due $50 or more (based on orders marked 'Shipped'), checks are sent out on the 5th and 20th of each month. If the 5th or 20th should fall on a Sunday or on a Holiday in which the post office is closed, payment will be mailed the preceding day.

Orders placed between the 1st of the month and the 15th of the month (including the 1st and 15th) will be paid for on the 20th of the month if the order has been fulfilled by the photographer on or before the 19th of the month.

Orders placed between the 16th of the month and the 31st of the month (including the 16th and 31st) will be paid for on the 5th of the month if the order has been fulfilled by the photographer on or before the 4th of the month.

Photographers also have the option of receiving their payments through PayPal, paper checks, or through direct deposit. Payments via PayPal and direct deposit follow the same payment schedule as defined above for paper checks, with the exception of the direct deposit method taking an additonal 1-2 business days to appear in your bank account.

Q: Is there any way to have the money direct-deposited instead of having a check sent?

A: Yes! Payment can also be sent to any US checking account through direct deposit. When direct deposit is selected as your payment method, the payment will arrive in your account 1-2 business days after the payment's "sent date".

Q: Is the Instaproofs service available in any language other than English?

A: Not at this time, but it may be offered in the future.

Q: Is the drag and drop file uploader compatible with a Mac?

A: Yes.

Q: What is the optimal size of images to upload?

A: To cause the least amount of pixelation (or no pixelation) in the broadband zoomer, you should use a size of 1280x1024, 1024x1280. Sizes larger than 1280x1280 this will not result in a clearer image.

Q: How many photographs should I upload at one time through the image uploader?

A: The optimal number depends on the speed of your internet connection, but most photographers with broad-band access (DSL, Cable) go with 50-100 per drop instance.

Q: Can I upload my photographs through an ftp client?

A: Yes! In addition to our drag-and-drop image uploader you can upload your images through any FTP application that you would like to use.

Q: What are the email addresses used for when they are required before entering an Event?

A: If the photographer chooses to require email addresses (we recommend it), the email addresses are then added to a reminder email system that sends out emails when an Event is expiring, when a discount period is expiring, and when the Event has been on-line for more than three weeks. These reminders generate a significant portion of photographers' sales volume.

Q: Are email addresses sold, rented or given to any 3rd party?

A: No, Instaproofs uses the collected email addresses for the sole purpose of Event statistic tracking, and Event reminder notices.

Q: Can the emails be unsubscribed to?

A: Yes, upon reception of the any reminder email, a customer can unsubscribe to all reminders for that event.

Q: Is there a way to arrange and organize my photographs?

A: Photo arrangements can be done in two ways; the first way is through the use of categories. Instead of just dropping your images into one generic category called 'Wedding', take the time to organize them into small, more precise categories such as 'Bride and Groom', 'Ring Ceremony', 'Guests', 'Candids', etc.. This will make it much easier for your customers to find the images that they are looking for. The second way to arrange your categories is through a Rating value. Ratings go from one through five, five being the best. The highest rated photographs are displayed first in each category.

Q: Can I sell things like DVDs, or picture frames?

A: Yes! Instaproofs was built to sell photographs as well as any other product that you would like to offer.

Q: Once I have uploaded my logo, watermark, and front page image, can I ever change them?

A: Yes, you may change your images as often as you would like. Simply drag the new images over the old image in your administration area.

Q: Why does nothing show on the Print Details page on my storefront?

A: This is most often caused by no sizes being selected in your pricing scheme. Go into the pricing scheme and make sure you have the checkboxes checked next to each size you would like to offer, as well as the prices defined.

Q: How can I link to my Instaproofs storefront?

Once you have created an account with us you will be given a URL that points to your storefront. You can add a link to your storefront using the provided URL from your homepage, your blog, your business card, or anywhere else you might like to do so.

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